Support and Help Channels
A 60 minutes Ticket Reply Warranty
Each ticket you post to our technical help and support Department will be replied to in less than 60 minutes. All common requests are going to be addressed asap. Nevertheless, if the help question you have sent calls for the help of a qualified technician, we are going to forward the ticket to him and will let you know about the hold–off.
Professional Customer Support Service
Our customer help and support team is going to be on duty for you round the clock to to take care of all service inquiry tickets that you send. We offer customer help for all programs that are pre–configured on your server. These include our custom developed Online Control Panel, the selected Operating System and the server administration panel (depending on the VPS type).
An Educational Help Section
An exhaustive and consistently updated knowledge base is built into our in–house built Online Control Panel. It includes quick tips about how to conduct all the common website supervision jobs. The Help area offers extensive how–to articles and step–by–step video lessons. You can gain access to the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.