1 hour ticket response
We are dedicated to delivering a fast and adequate response to each trouble ticket submitted by a customer. Our well–trained customer service staff representatives will examine your inquiry and will offer you the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, our average customer support ticket response time has proven to be 20 minutes.
A Top–Class Help Desk Service
Each member of our technical support staff has several years of experience in the Linux cloud web hosting services world and almost all of them have worked for us for at least five years. They all are prepared to reply to all your queries in the most efficient manner possible.
An Intuitive Help Center Section
In the Online Control Panel you’ll find an easy–to–browse Help Center section where you can get quick hints on how you can use our hosting services. You can get the answers to your inquiries in the F.A.Q. library, see more info in the web hosting account administration articles or watch the educational video tutorials.