Client Support Channels
A 60–Minute Response Time Guarantee
We provide a 1–hour response guarantee for each support ticket or email that you submit to our client support staff. We’ll quickly reply to all the typical inquiries and forward the case to our server administrators in case further assistance is required. If you make use of our Administration Services package, we will complete any of the included server administration tasks at a time that has been discussed with you upfront.
An Excellent Client Care Service
Our technical support team will be online for you 24/7 should you need assistance with our Online Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. And if you need help handling all the standard admin tasks on your dedicated server, you can examine the Administration Services package, that includes data backup space, Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
Our Online Control Panel is installed by default for each Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most help articles have video versions which show all the actions that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.