24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and tech support for all of our Linux cloud web hosting services. Even if you are not our customer yet and you have questions, we will help you right away and provide the needed info, so as to give you the choice to make the very best decision when you acquire a new web hosting account. We're available twenty-four seven, including holidays and weekends, and we offer several means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your benefit, we have a couple of telephone numbers globally, therefore you'll be able to call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to get assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get quick help, especially when your site is not working properly for some reason. All of our Linux semi-dedicated services feature 24/7 customer and technical support, so that if anything happens, you will be able to use several ways to get in touch with us - phone line with a few local numbers globally, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and general matters, so that in case you don't have an account yet, for instance, you will be able to receive more information about our services, or we will assist you with simpler tech issues. The next two methods are for solely technical matters or everything which is more time-consuming considering that it's more convenient to follow the dialogue between you and our support crew. The guaranteed maximum reply time for them is just one hour, the typical one - 15-20 minutes, so you will not need to wait for an entire day to receive assistance like you may have to do when using the services of other providers.
24/7 Customer Support in VPS
If you acquire a virtual private server from our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local phone numbers in the United States, Great Britain and Australia as well as a live chat service. If you are an existing customer and you need help with some technical issue that requires longer time to analyze or resolve, you're able to open a support ticket through your billing account or you will be able to send an e-mail and we'll take care of the trouble and send you a response within the hour. The response time is warranted 24/7, which includes weekends and holidays, yet for the majority of problems it takes no more than half an hour to receive assistance. The support service covers the VPS as well as all pre-installed software it comes with, so if you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max reply time guarantee, you will enjoy extremely fast support when you order a dedicated server from our company. Our customer and technical support crews are available 24/7/365, as a result when you open a support ticket through your billing account or you send an email regarding any problem with your server or the pre-installed software on it at any time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the better option if the matter involved requires more time to be resolved or if it should be given to our admins, because it's far more convenient to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live agent via our chat service. If you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 too.