Though this is not the mainfactor in order to identify a reliable cloud web hosting company from a bad one or a reseller from an actual provider, having the option to call and speak with a live person is an indicator that you aren't dealing with a one-person firm and that you'll be able to get in touch with someone whenever you're looking for help. The phone support for hosting services may vary from general to experienced, thus the issues which can be resolved through a phone call differ based on the service provider. In the general case, these matters are simpler and feature billing or 1st level technical issues because more difficult matters often require a support ticket where both you and the administrators can track what's going on with a particular situation. Nevertheless, having the option to call your supplier will save you a lot of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your hosting account.

Phone Support in Cloud Web Hosting

If you decide to get one of our Linux cloud web hosting services, you will be able to contact our customer support team over the phone for 14 hrs a day. We can help you choose the best plan for your sites since we think that it's better to discuss this kind of issues with a live person. In case you already own an account, we are able to assist you with any kind of sales/billing questions and general matters, even with some technical matters that do not need a lot of time or escalation to a system administrator because it'll be more appropriate to open a support ticket for time-consuming issues and have all the correspondence in a single place. We have phone numbers in the United States of America, the UK and Australia, so you're able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hrs daily as a part of the support services for every single semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you will have to open a ticket in case you experience such an issue, still for any billing, general or small-scale tech issues you can always call us and we will assist you right away to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you are able to find out whether you can host your websites on our state-of-the-art cloud platform or you're able to receive any other general information about our semi-dedicated services. We now have local phone numbers in the USA, the United Kingdom and Australia plus a global number, which means that you can call the one that is nearer to your location.