If you’ve ever got any questions about your web hosting plan or you experience a problem with your sites, you will have to touch base with the respective hosting provider’s tech support team. It may not make any difference how soon they’ll reply when you've got a general query, but a problem like a botched software app update, for example, may result in your website becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the website will be inoperational. If you offer services or goods online, any outage will damagingly affect your site and you can lose current or prospective customers. Lots of web hosting providers, particularly resellers, reply to support tickets and emails within 24 hours, but in the digital age that is far too long, as visitors will rarely go back to a site that’s not working properly for prolonged intervals.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reply time for any support ticket that you post or any email that you send is just 60 minutes, even in case you contact us during weekends and legal holidays. Regardless of the essence of your problem or question, we will lend a hand right away and will give you the necessary information to resolve any problem with your sites. The actual response time usually doesn’t exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours and hours on end to get a problem solved or what’s even worse than that – waiting all day only to get a reply that more information is required whilst nothing’s sorted out. We will give you assistance at once solely because we understand precisely how costly time can be in the dynamic electronic space. The sixty-minute reply time guarantee is valid for any billing or technical enquiry that you may have with regards to our Linux cloud web hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support staff members will be at your service all the time and they will respond to any support ticket that you post from the web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a generic enquiry relating to your semi-dedicated server or you come across a problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available day and night to tackle any billing, technical or general issue. In case you get in touch with us about anything that’s within our capacity, we’ll sort it out before we respond, which means that you will not have to wait for hours or days while the problem continues. In case there is something that you have to do on your end, we will supply you with the necessary information – what workable solutions to try, what actions to take, etc.