One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum reply time for any support ticket that you post or any email that you send is just 60 minutes, even in case you contact us during weekends and legal holidays. Regardless of the essence of your problem or question, we will lend a hand right away and will give you the necessary information to resolve any problem with your sites. The actual response time usually doesn’t exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours and hours on end to get a problem solved or what’s even worse than that – waiting all day only to get a reply that more information is required whilst nothing’s sorted out. We will give you assistance at once solely because we understand precisely how costly time can be in the dynamic electronic space. The sixty-minute reply time guarantee is valid for any billing or technical enquiry that you may have with regards to our Linux cloud web hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff members will be at your service all the time and they will respond to any support ticket that you post from the web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a generic enquiry relating to your semi-dedicated server or you come across a problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available day and night to tackle any billing, technical or general issue. In case you get in touch with us about anything that’s within our capacity, we’ll sort it out before we respond, which means that you will not have to wait for hours or days while the problem continues. In case there is something that you have to do on your end, we will supply you with the necessary information – what workable solutions to try, what actions to take, etc.