A live chat is one of the many ways of communication offered by some web hosting companies as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is faster in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand something as compared to a telephone call with a representative. In addition, when the trouble that you have needs some time to be investigated and resolved, you are able to do something else in the meantime rather than just waiting, as you would have to do if you call. You can also employ a live chat assistance service without charge as long as you have Internet accessibility even when your website hosting provider is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

As we believe that various situations are quickly resolved when you chat with a live person, we offer a live chat service for all of our prospective and current clients. Our chat is available every day and our support representatives will assist you with a number of questions and problems. In case you aren't our client yet, you can find out more about our cloud web hosting plans and the website hosting platform in general so as to make sure that your sites will function properly on our servers. If you already have an account and you've got some questions or you have any troubles with any of our solutions, you will be able to get in touch with us through the live chat and we can supply you with the required information or help you troubleshoot the issue. You'll have to open a trouble ticket for some troubles which require more time or the expertise of a sysadmin, still for a lot of standard issues you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we provide with all our Linux semi-dedicated services, you'll be able to get the answers for any questions you have or get various issues resolved quickly. Our service is available each and every day, so you will be able to get in touch with an agent even on weekends and holidays. In case you're not sure which plan would be better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join the live chat before you purchase anything. If you are a current customer, you'll be able to obtain more details about billing issues, account settings as well as various common tech issues you may have, for instance in case you are unable to install an e-mail account in a client on your personal computer. Our live chat can save you lots of time regardless where you are or when you get in touch with us.