There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you opt for is a ticketing system. It is the easiest communication medium for several reasons. If no technical support engineer is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably hit home. Also, you can copy/paste large pieces of info without the need to worry about typos, and if a given issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in one location, so each party can always see the comments provided by the other one. The disadvantage of using tickets to contact your hosting company is that they are usually separate from the hosting platform, which suggests that if you need to supply info or to follow guidelines, you will have to use at least 2 separate interfaces and this number might rise if you want to administer a number of domains. Plus, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with a lot of other web hosting providers, the trouble ticket system that we are using with our Linux cloud web hosting services is an essential part of the Hepsia Control Panel, which is included with all accounts. You won’t need to remember several logon credentials, since you will be able to manage your tickets and the hosting account itself in a single location. So, in case you’ve got an enquiry or experience a complication, you can contact our help desk support staff momentarily. Our ticketing system features a clever search option. This means that even in case you’ve opened a lot of tickets through the years, you’ll be able to track down the one that you need with no effort. Also, you can see knowledge base recommendations for handling commonly confronted issues.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more convenient to manage everything in one place, which is why we’ve incorporated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server account. This will permit you to manage the correspondence with our technical support staff along with your data, which implies that you will not need to remember additional login credentials for a different admin dashboard. You will be able to send a new ticket or to track down the status of an old one with less than a couple of clicks whilst you are browsing the files within your semi-dedicated account. Additionally, you can go through older tickets using a clever search function or have a look at relevant FAQ articles, which contain solutions to commonly confronted complications. The integrated trouble ticket system is closely monitored 24-7 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.