Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with a lot of other web hosting providers, the trouble ticket system that we are using with our Linux cloud web hosting services is an essential part of the Hepsia Control Panel, which is included with all accounts. You won’t need to remember several logon credentials, since you will be able to manage your tickets and the hosting account itself in a single location. So, in case you’ve got an enquiry or experience a complication, you can contact our help desk support staff momentarily. Our ticketing system features a clever search option. This means that even in case you’ve opened a lot of tickets through the years, you’ll be able to track down the one that you need with no effort. Also, you can see knowledge base recommendations for handling commonly confronted issues.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more convenient to manage everything in one place, which is why we’ve incorporated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server account. This will permit you to manage the correspondence with our technical support staff along with your data, which implies that you will not need to remember additional login credentials for a different admin dashboard. You will be able to send a new ticket or to track down the status of an old one with less than a couple of clicks whilst you are browsing the files within your semi-dedicated account. Additionally, you can go through older tickets using a clever search function or have a look at relevant FAQ articles, which contain solutions to commonly confronted complications. The integrated trouble ticket system is closely monitored 24-7 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.